At Dr Heather Blaylock, we are committed to protecting your privacy and safeguarding your personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (“POPIA”), and applicable South African healthcare legislation.
1. Information We Collect
We may collect the following personal information:
Your name and surname
Contact details (email address and telephone number)
Information you provide through contact or appointment request forms
Medical information voluntarily provided by you for the purpose of your enquiry or consultation
Technical information such as your IP address, browser type and website usage through cookies
2. How We Use Your Information
Your personal information is collected and processed to:
Respond to your enquiries
Schedule and manage appointments
Communicate with you regarding our services
Maintain accurate patient records where applicable
Comply with legal and professional obligations
Improve the functionality and security of our website
3. Confidentiality
All medical and personal information is treated as strictly confidential. We implement appropriate technical and organisational measures to protect your information from unauthorised access, disclosure, alteration or destruction.
4. Sharing of Information
We do not sell or rent your personal information.
Your information may be shared only where necessary with:
Pathology laboratories or other healthcare providers involved in your care
Service providers who assist with the operation of our practice
Regulatory authorities where required by law
Other parties where you have provided your consent
5. Cookies
Our website may use cookies to improve your browsing experience and analyse website traffic. You may disable cookies through your browser settings, although some website functionality may be affected.
6. Your Rights
Under POPIA, you have the right to:
Access your personal information
Request correction of inaccurate information
Request deletion where legally permissible
Withdraw consent where processing is based on consent
Lodge a complaint with the Information Regulator of South Africa if you believe your personal information has been processed unlawfully
7. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected or as required by applicable legislation governing medical records.
8. Third-Party Websites
Our website may contain links to external websites. We are not responsible for the privacy practices or content of those websites.
9. Contact Us
If you have any questions regarding this Privacy Policy or the processing of your personal information, please contact:
Dr Heather Blaylock
Email: connect@drheatherblaylock.co.za
Mobile: 0645535425
10. Changes to this Policy
We reserve the right to amend this Privacy Policy from time to time. Any updates will be published on this page with the revised effective date.
Medical Disclaimer: The information provided on this website is intended for general educational purposes only and should not be regarded as medical advice. Information published on this website does not establish a doctor–patient relationship and should not replace consultation with a qualified healthcare professional. If you are experiencing a medical emergency, please seek immediate medical attention.